* Furniture, fragile items, and gift cards are excluded and subject to individual rates
International OrdersWe welcome international orders from countries around the world. Canadian orders may be placed on our website, and orders from outside the United States and Canada may be placed by phone or mail. International orders are subject to special shipping rates based on country of destination. Any tariffs, import duties, consumption taxes, customs charges, or brokerage fees due at the time of delivery are not included in our shipping rates and are the sole responsibility of the receiving customer. Check with your local Customs office for more information about these charges.
To place an international order, simply Click Here to download and print an order form. Fill in the information and choose from one of the following options:
Garments made of 100% cotton will shrink about 2%; we recommend
ordering the next largest size. Cotton blended with synthetic fibers
(polyester, acrylic, etc.) will shrink less than all-cotton. Garments made
entirely from synthetic fibers will not shrink. Follow the manufacturer's
washing instructions for best results. Never iron directly over a design printed
on a garment.
We are committed to customer satisfaction. If for any reason you are not completely satisfied with your order, you may return it for an exchange or a full refund.
Returns & ExchangesIf you wish to return or exchange an item, please send a letter stating the nature of the problem along with the item and return it to: Duke University eSTORE, Attn: Returns and Exchanges, 3523 Hillsborough Road, Durham NC 27705. Please allow 2 weeks to process exchanges.
Please be sure to include:
For refunds, we will credit your bank/card account upon receiving the item. For exchanges, we will credit the purchase price of the original item and charge the replacement item cost when the transaction is processed.There are no additional shipping charges on exchanges.
Gift CardsMake gift-giving easy by selecting a Duke University Stores gift card. Buy as many as you need in denominations of $25, $50, or $100 (US dollars only). You may purchase gift cards online or by contacting us via phone at 1-800-842-3853. Gift card recipients also receive a copy of our latest catalog.
Gift cards can be redeemed online, at any Duke Stores campus location, and through mail and phone orders. It is not necessary to redeem the entire value at any one time. Your card will retain the unspent balance. Gift cards are not redeemable for cash and expire one year from the date issued. Gift cards are not offered internationally.
Officially Licensed ProductsWhen a product bears The Collegiate Licensing Company's red, white, and blue "Officially Licensed Collegiate Products" label, it signifies that the manufacturer is authorized to use the school's marks and that the product has passed the standards set forth by the University. Through this system of quality control, the "Officially Licensed Collegiate Products" label has come to represent genuine craftsmanship and authenticity, to retailers, manufacturers, and most importantly, consumers. Your purchase of "Officially Licensed Duke Products" helps to support the general fund of Duke University. We appreciate your support!
Fair Labor ConditionsDuke University Stores proudly notes that, in 1998, Duke became the first university in the country to join a White House task force to foster fair working conditions at factories in the U.S. and worldwide. As an affiliate of the Fair Labor Association and the Worker Rights Consortium, and a supporter of other similar projects, Duke now requires public disclosure of its licensees' factory locations and owners, internal monitoring of all facilities, and independent monitoring of factories that are deemed likely to violate worker rights. Duke is also pleased to support capacity building projects in several countries to enable grass roots organizations to carry out effective monitoring. Please visit www.fairlabor.org for details about this monitoring process.
We have designed the order process for the Duke University
Collection of Gifts so that it takes place in an environment of high
security. All ordering information is verified by Verisign via their Secure Server Digital ID. All ordering information submitted while shopping this website is encrypted using Secure Sockets Layer (SSL), a world wide web standard.
Methods of Payment
Payment Methods We Accept:
Please call us if you have any questions about our website or any of the products within.